Legal Stuff

🔐 Privacy Policy

PFC (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us.

1. Who We Are

PFC is a UK-based service provider offering AI automation and administrative support services.

Contact email: pfc@peterfromchile.co.uk
Website: www.peterfromchile.co.uk

2. What Data We Collect

We may collect the following personal data:

  • Name
  • Business name
  • Email address
  • Phone number or WhatsApp number (if provided)
  • Information you submit via contact forms

We do not knowingly collect data from children.

3. How We Use Your Data

We use your data to:

  • Respond to enquiries
  • Arrange calls or provide requested information
  • Deliver services you have requested
  • Improve our services and communication

We do not sell your data or share it with third parties for marketing purposes.

4. Lawful Basis for Processing

Under GDPR, we process your data based on:

  • Your consent (when you submit a form)
  • Legitimate business interest (responding to enquiries, delivering services)
  • Contractual necessity (if you become a client)

5. Data Storage & Security

Your data is stored securely using industry-standard tools such as email, cloud storage, and business software. Access is limited to authorised persons only.

We take reasonable steps to protect your data but cannot guarantee absolute security.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • Enquiry data: up to 12 months
  • Client data: as required for service delivery and legal obligations

7. Your Rights

You have the right to:

  • Request access to your data
  • Request correction or deletion
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact: pfc@peterfromchile.co.uk

8. Cookies

This website may use basic cookies for functionality. We do not use cookies for advertising or tracking.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

🛡️ GDPR Data Protection Notice

PFC complies with the UK General Data Protection Regulation (UK GDPR).

Data Controller

PFC is the data controller responsible for your personal data.

Data Processing

Personal data is processed fairly, lawfully, and transparently, and only for specified purposes related to enquiries and service delivery.

International Data Transfers

Some tools we use may store data outside the UK or EU. Where this occurs, we ensure appropriate safeguards are in place.

Data Breaches

In the unlikely event of a data breach that poses a risk to your rights, we will notify affected individuals and the ICO as required by law.

📜 Terms & Conditions

These Terms & Conditions govern your use of this website and any services provided by PFC.

1. Services

PFC provides AI-based administrative automation and related services. The scope of services will be agreed before work begins.

All services are provided on a best-effort basis and do not guarantee specific financial or business outcomes.

2. Pricing & Payment

  • Prices are quoted in GBP unless stated otherwise
  • Payment terms will be agreed before work begins
  • Invoices must be paid within the stated timeframe

PFC reserves the right to suspend services if payment is overdue.

3. Support Slots

Where ongoing support is provided:

  • Support is asynchronous only
  • “Small changes” refer to minor prompt edits, template tweaks, or content adjustments
  • Large or complex requests may require a separate agreement

Support availability is limited and not guaranteed indefinitely.

4. Client Responsibilities

Clients are responsible for:

  • Providing accurate information
  • Reviewing and approving deliverables
  • Using AI-generated outputs responsibly

PFC is not responsible for how clients use delivered materials.

5. Intellectual Property

Unless otherwise agreed:

  • Templates and systems remain the intellectual property of PFC
  • Clients are granted a licence to use delivered materials for their own business

Redistribution or resale is not permitted.

6. Limitation of Liability

PFC shall not be liable for:

  • Loss of profits
  • Loss of business
  • Indirect or consequential damages

Total liability is limited to the amount paid for the service in question.

7. Termination

Either party may terminate services with reasonable notice. No refunds are provided for work already completed.

8. Governing Law

These Terms are governed by the laws of England and Wales.

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